Patient Scheduling Associate - Radiology
Core
Scheduling and rescheduling radiology exams and complex specialty procedures (LDCT, PET, Nuc Med) for patients and physicians.
Role type
Patient Scheduling Associate (Radiology)
Builds
Appointment schedules for imaging centers
Domain
Healthcare / Radiology
Required skills
telephone etiquette, written communication, empathy, rapport building, de-escalation, data entry, insurance verification, multi-tasking, time management, basic PC keyboarding, Microsoft Office proficiency
Preferred skills
healthcare/insurance experience, BPO/customer service experience, CRM application experience, troubleshooting technical issues
Responsibilities
Place outgoing calls to schedule patient exams, answer incoming calls professionally, enter accurate information in RIS for scheduling, update account information, communicate preparation instructions to patients, handle VIP physician scheduling requests, fax reports as needed
Seniority
Entry-level to Junior