Assistant Front Office Manager
Core
Assist the Front Office Manager in operational management of the reception department, ensuring guest service excellence and hotel profitability.
Role type
Assistant Front Office Manager
Builds
Guest experiences and operational efficiency for a 5-star luxury hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership and training, Guest relations and complaint resolution, Revenue management and upselling, Interdepartmental coordination, Financial reporting and audit control, HR compliance and attendance management
Preferred skills
Knowledge of local area and events, Advanced Opera Cloud proficiency
Technologies
Opera Cloud, Microsoft Office
Responsibilities
Supervise check-in/check-out processes and VIP guest handling, Manage night audit reports and credit limits, Lead staff training programs and performance evaluations, Implement revenue maximization strategies, Coordinate with housekeeping and other departments, Ensure compliance with labor regulations and safety protocols
Seniority
Mid-level, hands-on IC