IT Solutions Support Engineer - Junior
Core
Provide 1st and 2nd level technical support for LIMS applications, troubleshoot incidents, and automate workflows via scripting.
Role type
Junior IC IT Solutions Support Engineer (LIMS)
Builds
LIMS application stability and automated workflows
Domain
Life sciences / Laboratory Information Management Systems
Required skills
SQL (MS SQL Server / T-SQL), ITIL practices, ticketing systems (ServiceNow, BMC), Windows Server fundamentals, networking basics, IIS-hosted application support, root cause analysis, scripting for automation
Preferred skills
.NET (ASP.NET / C#), REST APIs, message queues, VBScript, SDLC methodologies, testing frameworks (NUnit, Jasmine, Karma, MS Test), Azure DevOps / TFS
Technologies
ServiceNow, BMC Helix, MS SQL Server, IIS, Windows Server, .NET, Azure DevOps, NUnit, Jasmine, Karma, MS Test
Responsibilities
Investigate and resolve LIMS incidents within SLAs, log and manage tickets, perform initial root cause analysis, develop scripts to automate workflows, maintain documentation of issues and procedures, support IIS-hosted web applications, collaborate with IT Operations and Development teams
Seniority
Junior, entry-level IC