Sr. Staff Content Portfolio Manager, Platform/AI Implementation
Core
Own the collection, analysis, publication, and maintenance of product insights and implementation guidance for the ServiceNow implementer community.
Role type
Senior Staff Content Portfolio Manager (Platform/AI Implementation)
Builds
Implementation guides, videos, blogs, process guides, and high-quality focused assets for ServiceNow customers and partners.
Domain
Enterprise software / ServiceNow platform / Digital transformation
Deliverable
product features
Required skills
Subject matter expertise in enterprise software or process implementation, Strong written and verbal communication, Cross-functional collaboration, Rapid technology learning, Content portfolio management
Preferred skills
Technical documentation and content development, ServiceNow implementation experience, Managing external contractors, Content authoring tools (Markdown, DITA), AI tool usage (Claude, ChatGPT, Copilot), Industry event representation
Technologies
ServiceNow platform, Microsoft Office, SharePoint, Teams, Markdown, DITA, AI tools (Claude, ChatGPT, Copilot)
Responsibilities
Publish and maintain a portfolio of implementation assets, Harvest insights from internal teams and external partners, Develop a network of implementers to understand challenges, Collaborate with Product Management, Engineering, and Design, Conduct research on customer goals and challenges, Support Go-To-Market processes with accurate content
Seniority
Senior Staff, hands-on IC with strategic oversight
