Colaboración de Atención al Cliente y Experiencia de Compra TEMPORAL- Tiempo Completo
Core
Customer experience specialist focused on the 'changes and returns' and 'services' areas, analyzing customer flow to propose commercial opportunities and improve the shopping journey.
Role type
Customer Experience Specialist (Retail Operations)
Builds
Optimized customer shopping experiences and operational service standards
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Customer behavior analysis, operational process management, contract and supplier coordination, data analysis, problem-solving, attention to detail, independent work, flexibility
Preferred skills
Passion for sales, creativity in generating new experiences, genuine interest in home decor, stress tolerance, ability to work early/late hours
Technologies
Excel, Word, IKEA internal systems
Responsibilities
Analyze customer flow and touchpoints to identify improvement opportunities; Coordinate with internal teams and external suppliers to ensure operational compliance; Monitor availability of purchasing tools and service areas; Educate and train colleagues and external service providers on conduct and processes; Act as a brand representative to create positive customer connections.