Customer Experience Coordinator
Core
Coordinate end-to-end shipping and logistics processes for domestic customers in Fiji, managing quotes, bookings, customs clearance, transport, and billing.
Role type
Customer Experience Coordinator (Logistics)
Builds
End-to-end shipping and logistics services for domestic clients
Domain
Shipping and Logistics
Deliverable
product features
Required skills
Shipping ERP experience, analytical skills, advanced organizational skills, attention to detail, communication skills
Preferred skills
CargoWise expertise, MS PowerPoint expertise, ability to multitask, self-motivation
Technologies
CargoWise, MS Office
Responsibilities
Provide individual support to customers across all products, accurately create and support customers in CargoWise, communicate with Sales and other teams, identify improvement opportunities and prepare reports, coordinate full end-to-end process for customers including customs clearance and billing
Seniority
Mid-level, hands-on IC
