Front Office Manager | Opening Mama Shelter Mexico City
Core
Lead the Front Office team to deliver personalized, warm customer experiences and manage department operations at a hotel in Mexico City.
Role type
Front Office Manager
Builds
Customer experience, hotel operations, and sales/occupancy optimization
Domain
Hospitality / Hotel Management
Required skills
Team leadership, talent development, resource management, sales driving, customer relations, stress management, confidentiality, reporting, operational optimization
Preferred skills
Opera Cloud proficiency, sales pricing strategy, guest relationship building, team motivation
Responsibilities
Recruit, train, and coordinate the Front Office team; manage and resolve customer issues and complaints; drive sales and optimize occupancy; report to management using data tools; lead by example in daily operations.
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