Assistant Manager
Core
Assist in managing the Front Office operation of a luxury hotel, ensuring personalized guest service and operational efficiency.
Role type
Assistant Manager (Front Office)
Builds
Front Office operations, guest arrival/departure processes, and team performance.
Domain
Luxury Hospitality
Required skills
Front Office management, Opera system proficiency, team training and coaching, cash/credit transaction handling, emergency procedure leadership, stakeholder liaison, reporting and KPI analysis, rostering and recruitment support.
Preferred skills
LCQ and General Managers Certificate, First Aid Certificate, Full Driver's License.
Responsibilities
Supervise guest arrivals and departures, train and coach Front Office team members, manage cash/credit transactions and key issuance, lead fire and emergency procedures, coordinate with Maintenance and Reservations, prepare monthly performance reports, monitor public area cleanliness, and assist in Night Audit, Housekeeping, and F&B duties as required.
Seniority
Mid-level, hands-on IC