Guest Service Agent / Hotel Receptionist
Core
Front-line hospitality role managing guest check-ins, check-outs, reservations, and providing personalized local recommendations to ensure a positive stay.
Role type
Guest Service Agent / Hotel Receptionist
Builds
Guest arrival/departure experiences and reservation management
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, reservation processing, multi-channel communication, problem resolution, local knowledge
Preferred skills
Mandarin or Cantonese
Responsibilities
Welcome guests and manage check-in/check-out processes, process reservations and special requests via property management systems, resolve guest issues and provide personalized recommendations, communicate with guests and stakeholders across phone, email, and in-person channels
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