Agent - Order Management
Core
Manage international freight shipments (import/export), ensuring timely clearance, delivery, and accurate data entry while maintaining customer satisfaction.
Role type
Order Management Agent
Builds
International freight shipments and shipment reports
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Data entry, shipment tracking, workflow management, billing management, vendor relationship management, regulatory compliance, cross-functional communication, problem escalation, process improvement analysis
Preferred skills
Ocean freight mode knowledge, advanced data processing (MS Excel)
Technologies
Operating systems, AJAX report, DLSOP
Responsibilities
Ensure smooth and timely freight process flow; Track and trace Order Management files; Monitor shipment reports; Ensure timely clearance and delivery of freight; Manage intercompany invoice payments; Interact with customers to arrange international shipments; Contribute to maintaining strong relationships with vendors; Meet compliance with internal and external regulations; Understand department process flow and identify efficiency improvements.
Seniority
Individual Contributor