Client Support Specialist– Care Campus
Core
Participant-facing specialist connecting individuals experiencing homelessness to services and supporting continuity between participants and case management.
Role type
Client Support Specialist (direct service)
Builds
Service navigation and handoffs to healthcare, behavioral health, housing, and benefits
Domain
Social services / Homelessness support
Deliverable
client delivery
Required skills
service navigation, relationship building, conflict resolution, problem solving, de-escalation, advocacy
Preferred skills
experience with homeless services, outreach, case-management support, healthcare navigation, peer support
Responsibilities
Maintain active presence in participant-facing areas, provide warm handoffs to case management and resources, support outreach and appointment reminders, use de-escalation skills and request clinical support when needed
