Front Desk Agent (Mandarin Speaker)
Core
Provide warm welcome and excellent service to hotel guests, with a specific focus on assisting Mandarin-speaking guests throughout their stay.
Role type
Front Desk Agent
Builds
Guest check-in/check-out, reservations, room assignments, and personalized assistance
Domain
Hospitality / Tourism
Deliverable
client delivery
Required skills
Mandarin fluency, English communication, Indonesian communication, guest relations, reservation management, PMS usage, complaint resolution, cross-department coordination
Preferred skills
Previous Front Office/Reception experience, Hospitality or Tourism education
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