Front Desk Agent Daily Worker
Core
Provide excellent guest service and support daily front desk operations to ensure a smooth experience for hotel guests.
Role type
Front Desk Agent (Daily Worker)
Builds
Guest check-in/check-out, reservations, and room assignments
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, check-in/check-out procedures, reservation management, telephone communication, conflict resolution, hotel system data entry, coordination with housekeeping, policy adherence
Preferred skills
VIP guest handling, additional languages beyond English, previous front office experience
Responsibilities
Welcome and greet guests, assist with check-in and check-out, handle guest inquiries and complaints, answer telephone calls, coordinate with housekeeping, maintain guest records, ensure front desk area cleanliness
Seniority
Entry-level, daily worker