Hostess
Core
First point of contact for guests at a luxury hotel restaurant, managing arrivals, reservations, and seating to ensure a seamless dining experience.
Role type
Front-of-house hostess
Builds
Guest arrival flow and seating allocations for a luxury hotel restaurant
Domain
Luxury hospitality / Fine dining
Deliverable
product features
Required skills
Reservation management, seating coordination, guest flow monitoring, venue knowledge, team coordination, conflict resolution
Preferred skills
Luxury hospitality experience, warm guest engagement, calm demeanor in fast-paced environments, relevant hospitality degree or diploma
Technologies
Reservations systems
Responsibilities
Welcome guests and manage first impressions, handle bookings and special requests, organize table allocations, monitor wait times and turnover, engage guests during wait times, coordinate with front-of-house and kitchen teams, manage walk-ins and waiting lists, maintain entrance area standards, resolve minor guest issues
Seniority
Entry-level to Junior