Guest Relation Host - Raffles The Red Sea (Saudi National)
Core
Welcome, engage, and personalize experiences for guests, VIPs, and special occasions at a luxury resort, ensuring comfort and satisfaction throughout their stay.
Role type
Guest Relations Host (Luxury Hospitality)
Builds
Personalized guest experiences, bespoke amenities, and seamless service delivery for discerning travelers.
Domain
Luxury Hospitality / Resort Management
Deliverable
product features
Required skills
Guest recognition and personalization, service recovery, VIP coordination, cross-departmental communication, emotional intelligence, problem-solving, attention to detail, proficiency in hotel property management systems, fluency in English.
Preferred skills
Experience in pre-opening stages, project coordination, scheduling, document control, additional languages beyond English.
Responsibilities
Welcome and engage guests with a warm, refined manner; maintain detailed guest profiles; handle guest feedback and concerns with empathy; coordinate arrival and departure arrangements for VIPs; liaise between guests and hotel management; uphold brand grooming and etiquette standards; participate in service culture training and continuous improvement initiatives.
Seniority
Mid-level, hands-on IC