Servicekoordinator (m/w/d) – Wartung & Serviceeinsatzplanung
Core
Central contact for organizing the technical maintenance team, planning service deployments, preparing maintenance orders, and coordinating materials to ensure efficient, on-time, customer-oriented service execution.
Role type
Service Coordinator (Maintenance & Service Deployment Planning)
Builds
Maintenance service operations for security technical systems
Domain
Security services / Technical maintenance
Required skills
Deployment planning, Material requisition, ERP or Service Management Systems, Cross-functional coordination, Process documentation, Technical process understanding
Preferred skills
English language skills, Experience in maintenance business or security trades
Responsibilities
Planning and dispatching the maintenance team for service deployments, Preparing maintenance orders (material requisition, scheduling), Coordinating and monitoring ongoing maintenance, Checking documentation and preparing for billing, Managing service orders in the digital service management system, Communicating with customers regarding appointments and inquiries, Cross-departmental coordination with procurement, warehouse, and sales, Contributing to process optimization for efficiency and quality, Drafting technical responses to smaller service inquiries