Guest Service Agent
Core
Front office professional managing guest arrivals, departures, requests, and accounts to ensure a memorable stay.
Role type
Guest Service Agent (Front Office)
Builds
Guest check-in/check-out processes and personalized service experiences
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest check-in/check-out procedures, PMS systems (Opera), up-selling, personalized guest service, account settlement
Preferred skills
Additional languages, prior Opera system experience
Technologies
Opera PMS
Responsibilities
Greet and check-in guests, respond to guest requests, settle guest accounts, promote hotel facilities and up-sell services, provide exceptional personalized service
Seniority
Entry-level to Junior
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 854,000+ jobs from 20+ sources.