Banking Specialist - Service Desk
Core
Serve as the single point of contact for operational business inquiries, acting as an interface between clients and operational units to ensure service delivery per contracts and SLAs.
Role type
Banking Specialist - Service Desk
Builds
Operational service processes including request fulfilment, problem management, and monthly billing data.
Domain
Banking / Wealth Management Technology
Deliverable
client delivery
Required skills
Banking products and processes knowledge, MS Office 365, German (fluent), English (good), report creation, SLA management
Preferred skills
Previous experience in similar banking or IT service roles, experience with service boards and escalations
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 878,000+ jobs from 20+ sources.
