Technical Support Engineer
Core
Junior Product Expert developing local technical expertise for TOMRA Reverse Vending Machines (RVMs) in Singapore, focusing on installation, troubleshooting, and performance monitoring.
Role type
Junior IC technical support engineer (hardware/software)
Builds
TOMRA RVM products for the food, recycling, and mining industries
Domain
Industrial automation / Waste management / Recycling
Required skills
technical troubleshooting, machine data analysis, root cause identification, documentation preparation, stakeholder communication, safety compliance
Preferred skills
field service experience, industrial automation knowledge, mechatronics background
Technologies
TRMS backoffice, configuration files, local parameters
Responsibilities
Support installation, configuration, and troubleshooting of RVMs; prepare fault documentation and manage service desk cases; monitor machine performance and service trends; prepare user guides and training materials; support machine deployments and pilot installations.
Seniority
Junior, hands-on IC