IT support Engineer
Core
First/Second line IT support for company internal users and contractors, handling hardware, OS, and network infrastructure.
Role type
IT support engineer
Builds
User device environments, IT infrastructure, and service availability
Domain
IT & Support Services
Required skills
hardware troubleshooting, OS configuration (Windows, MAC, Linux), network cabling, user account management, inventory management, incident resolution, remote management, security principles
Preferred skills
IT system administration certifications, enterprise employment experience
Technologies
Okta, AD, Azure AD, o365, Windows, MAC, Linux, iOS
Responsibilities
Installing and troubleshooting user laptops, workstations, printers, and mobile devices; Configuring and updating operating systems; Managing user accounts in identity systems; Performing physical network tasks and server maintenance; Managing IT asset inventory; Resolving incidents and escalating to third-party suppliers; Deploying system updates; Fulfilling user requests within SLAs
Seniority
Mid-level, hands-on IC
