Bell Person
Core
Welcome guests, assist with room registration and departure, deliver mail/parcels, and run errands to ensure a positive first impression at a luxury hotel.
Role type
Front-line hospitality staff (Bell Person)
Builds
Guest arrival/departure experience, room access, and concierge-style errand services
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest services, physical fitness (lifting up to 30kg), multilingual communication, key control procedures, security awareness
Preferred skills
Sophisticated communication, vibrant personality, enthusiasm
Technologies
None
Responsibilities
Greet guests courteously and explain room features and hotel services, assist guests with luggage and room access, deliver faxes/mail/parcels, report suspicious activities to security, adhere to occupational health and safety regulations
Seniority
Entry-level, hands-on IC