Technical Architect - Business Tools and IT Service Management
Core
Define, design, and govern scalable business solutions and ITSM processes, leading legacy modernization and platform transformation.
Role type
Senior Technical Architect (ITSM & Business Tools)
Builds
Enterprise applications, integrated data platforms, and modernized ITSM solutions
Domain
Enterprise IT, IT Service Management, Cloud Engineering
Required skills
Solution Architecture, Data & Integration Architecture, Cloud/DevOps Engineering, ServiceNow Architecture, AI/Intelligent Solutions, Legacy Modernization
Preferred skills
ServiceNow Certifications (CSA, CAD, CIS-ITSM, CIS-ITOM), Generative AI expertise
Technologies
ServiceNow, Cloud-native platforms, CI/CD pipelines, APIs, RAG architectures
Responsibilities
Define end-to-end solution architecture independent of specific technologies; Develop understanding of end-to-end application and data flows; Provide architectural guidance for complex challenges and modernization; Lead legacy modernization and platform standardization initiatives; Ensure alignment of architectural decisions with ITSM processes and governance standards
Seniority
Senior, hands-on IC
