Senior Specialist, Shops Ops Excellence
Core
Own end-to-end operational performance for the Q-Commerce Shops portfolio across 15 markets, analyzing datasets to identify fulfillment friction points and drive cross-functional initiatives to scale operational excellence.
Role type
Senior Specialist, Operations Excellence (Q-Commerce)
Builds
Operational performance improvements, scalable SOPs, vendor playbooks, and fulfillment strategies for Q-Commerce shops.
Domain
Q-Commerce / Retail Operations / Supply Chain Logistics
Deliverable
dashboards & analysis
Required skills
SQL, Looker, Google Data Studio, GenAI (Gemini, Claude), root-cause analysis, stakeholder management, project management, vendor governance, data querying, advanced Excel/Google Sheets
Preferred skills
Management consulting background, experience in retail operations or marketplace operations, domain knowledge in store fulfillment and inventory accuracy
Technologies
SQL, Looker, Google Data Studio, Gemini, Claude, Google Sheets
Responsibilities
Monitor and optimize core fulfillment metrics (nSFR, IND%, replacement rates, delivery delays); extract and analyze operational datasets; leverage GenAI for root-cause analysis and reporting; develop SOPs and vendor playbooks; lead regional ops projects; manage vendor performance and compliance.
Seniority
Senior, hands-on IC
