Hotel Receptionist
Core
Front-of-house receptionist managing guest check-ins, reservations, payments, and visitor access at a hotel within a prestigious events venue.
Role type
Hotel Receptionist
Builds
Guest check-in/out processes, room reservations, and visitor pass issuance
Domain
Hospitality / Events
Deliverable
product features
Required skills
Guest record management, payment processing, telephone call handling, reservation system operation, cash handling, customer service, product knowledge
Preferred skills
Team collaboration, training new staff, complaint resolution
Technologies
Guestline booking system
Responsibilities
Check-in and check-out overnight guests, take bedroom reservations via phone/email/in-person, issue visitor and member passes, handle payments for stays and additional services, answer and transfer calls, respond to emails, advise housekeeping of occupancy changes, log and resolve guest issues with engineering/IT, maintain reception area presentation, assist with training new staff