Agent de réservations H/F
Core
Handle guest reservations, manage booking documents, and support sales initiatives for a luxury resort.
Role type
Reservation Agent
Builds
Booking confirmations, invoices, and sales proposals for resort guests
Domain
Hospitality / Luxury Resort
Deliverable
product features
Required skills
Reservation management, Opera Cloud proficiency, multilingual communication (French, English), document preparation, upselling techniques
Preferred skills
Knowledge of desktop publishing (PAO) software, experience in luxury hospitality
Technologies
Opera Cloud, Office suite
Responsibilities
Respond to reservation requests via phone and internet, process client calls and emails, manage gift vouchers, ensure compliance with hotel standards and pricing policies, collaborate with front desk and other services
Seniority
Entry-level to Junior
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