ZAR000QM2E - Quality Resident
Core
First contact for customers' production sites to handle daily quality problems, escalations, and problem-solving follow-ups.
Role type
Quality Resident (Customer Support)
Builds
Quality containment actions, rework/sorting processes, 8D reports, and logistics solutions for automotive OEMs.
Domain
Automotive industry, wiring harness manufacturing
Deliverable
client delivery
Required skills
Failure analysis, FMEA, Quality assurance, Data analysis, Root-cause analysis, Defect measurement, 5S, Customer support
Preferred skills
Automotive industry experience, Harness maker experience
Technologies
FastTrack System, Customer Portal, 8D Report tools
Responsibilities
Maintain internal & external Customer Portal Management, Support deployment of LEONI quality strategy, Participate in Quality meetings with the customer, Organize meetings with LEONI production plants, Support customers in problem solving and follow-up of containments & rework actions, Support Supply Chain in case of logistics complaints, Coordinate sampling process with model year changes, Support preparation of 8D Report and fill FastTrack System, Support ordering of material for customer-repair.
Seniority
Junior to Mid-level (2 years experience required)