GSA Front Office
Core
Manage daily front office operations, guest services, and team leadership at a hotel reception.
Role type
Front Office Manager
Builds
Guest check-in/check-out processes, room bookings, and departmental service standards
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
People management, financial management, operational management, customer service, team motivation, record keeping, cross-department liaison
Preferred skills
Hotel management degree, INTERREACT system knowledge
Responsibilities
Motivate and develop the reception team, resolve guest queries and complaints, maintain front office log books and shift reports, liaise with housekeeping for room status, ensure quality in check-in and check-out processes, maintain records of banquet functions
Seniority
Mid-level, hands-on management
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