[MSO] Senior ServiceNow Administrator
Core
Senior ServiceNow Administrator owning day-to-day platform operations, access control, and integration maintenance for a cloud services provider to the public sector.
Role type
Senior ServiceNow Administrator (ITSM/ITOM)
Builds
ServiceNow platform instance (ITSM, CMDB, Service Portal)
Domain
IT Service Management / Cloud Services
Required skills
ServiceNow Certified System Administrator (CSA), Certified Data Foundations, JavaScript, GlideRecord, RBAC configuration, LDAP/AD synchronization, REST/SOAP integrations, Service Portal maintenance
Preferred skills
ServiceNow ITOM (Discovery, Service Mapping), CSDM framework, Multi-tenant environment experience
Technologies
ServiceNow, JavaScript, GlideRecord, LDAP, Active Directory, REST, SOAP, IntegrationHub, MID Server, Service Portal
Responsibilities
Own day-to-day platform operations including incidents, service requests, access administration, and configuration changes; Take technical ownership of access control models and ACL design; Monitor, troubleshoot, and repair running integrations; Maintain CMDB data quality and CI class model; Act as technical authority for operational change decisions; Reverse-engineer undocumented legacy configuration; Run platform lifecycle work including upgrades and patching
Seniority
Senior, hands-on IC
