Reservation Agent/ Consultant
Core
First point of contact for guests managing reservations, enquiries, and booking experiences at a luxury resort.
Role type
Reservation Agent / Consultant
Builds
Seamless booking experiences and guest service coordination
Domain
Hospitality / Luxury Resort
Deliverable
client delivery
Required skills
Reservation management, customer service, communication, data integrity, problem-solving, upselling, multitasking, organizational skills
Preferred skills
Multilingual abilities (French/European languages), hospitality industry knowledge, sales techniques, familiarity with hospitality management software
Responsibilities
Process guest reservations accurately, respond to customer enquiries via multiple channels, provide comprehensive accommodation and service information, handle modifications and cancellations, maintain reservation records, liaise with other departments, resolve booking discrepancies, monitor reservation trends, adhere to company policies
Seniority
Individual Contributor, entry to mid-level