Technicien Informatique F/H
Core
Providing on-site and remote IT support, troubleshooting, and maintenance for workstations, networks, and mobile devices in a pharmaceutical company.
Role type
IT Technician / Help Desk Technician
Builds
Maintains IT infrastructure and user productivity tools
Domain
Pharmaceutical industry IT support
Required skills
Windows 7/10, Office 365, Lync/Skype, mobile device management (Windows Phone, Android, iPhone), network troubleshooting, VPN/WiFi configuration, ticketing system management, hardware maintenance
Preferred skills
English (A2), autonomy, customer service orientation, teamwork
Technologies
Windows 7/10, Office 365, Lync/Skype, Windows Phone, Android, iPhone
Responsibilities
Responding to user requests via phone, email, or direct contact; managing incidents via ticketing tools; performing hardware maintenance and software installation; configuring workstations and mobile devices; managing phone lines and network cabling
Seniority
Mid-level, hands-on IC
