Deputy Manager - Process Training (Training Management/ Training Delivery/ Process Trainer /TNA /TNI / Nesting ) - Hyderabad - REF113652U_2026278897
Core
Design and deliver process training plans, manage new hire onboarding, and conduct training need assessments (TNA) to ensure operational knowledge and performance.
Role type
Process Trainer / Training Manager
Builds
Training interventions, SOPs, and certification programs for BAU operations
Domain
Business Process Outsourcing (BPO) / Intelligent Operations
Required skills
Training program design, Training Need Assessment (TNA), SOP development, Performance tracking, Audit execution, Workshop facilitation, Report generation
Preferred skills
Knowledge management, Stakeholder management, Change management
Technologies
Learning Management Systems (LMS), Data Analytics Tools
Responsibilities
Design process training plans with inputs from client SMEs, Conduct audits and calibration with QAs, Develop training interventions based on TNA, Ensure adherence to training governance mechanisms, Prepare and maintain training reports and dashboards, Set up huddles to track trainee progress
Seniority
Entry-level / Graduate
