Directeur·rice adjoint·e de la réception - Nuit - Temps plein (H/F/D)
Core
Coordinate front desk operations to ensure smooth functioning and maximize guest satisfaction, occupancy rates, and average daily rate.
Role type
Front Office Manager (Night Shift)
Builds
Front desk operations, guest check-in/check-out processes, and staff scheduling.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff management, budgeting, real-time pricing, group arrival planning, training and development, crisis management, complaint resolution, recruitment, operational knowledge, PMS software proficiency (Opéra), bilingual communication (French/English).
Preferred skills
Hospitality management degree, third language, high-level customer service vision, flexibility with hours.
Responsibilities
Coordinate front desk aspects to ensure operations and guest satisfaction; Maximize occupancy and ADR through budget and pricing participation; Review arrival and VIP reports; Supervise group arrivals and special requests; Plan staff schedules based on EFTE levels; Manage training, development, and performance; Communicate information to staff and departments; Handle emergency and crisis procedures; Manage client comments and complaints; Provide feedback from mystery guest audits; Participate in recruitment and new hire training.
Seniority
Mid-level management, hands-on operational leadership.