Front Desk Agent
Core
Welcoming face of the property ensuring smooth daily front desk operations, guest registration, and financial transactions.
Role type
Front Desk Agent
Builds
Guest check-in/check-out experiences and seamless property operations
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest relations, cash handling, point-of-sale systems, reservations management, multi-channel communication, service recovery, departmental collaboration
Responsibilities
Greet guests and manage check-in/check-out processes, answer inquiries and provide recommendations, resolve guest concerns and service issues, process payments and settle folios, handle reservations and modifications, communicate via phone/email/text/in-person, partner with housekeeping and concierge, promote room upgrades and amenities
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 853,000+ jobs from 20+ sources.