Absence Management Associate
Core
Manage absence leave workflows, make claim decisions, and respond to queries for employers and employees in North America.
Role type
Absence Management Associate (Back Office Analyst)
Builds
Leave management support services for client employers and employees
Domain
Human Resources / Insurance Claims
Deliverable
client delivery
Required skills
claim adjudication, policy interpretation, customer service, data privacy, Microsoft Office, multi-tasking, critical thinking, research, communication
Preferred skills
1+ year direct customer interaction, CXC subjects certification
Technologies
Microsoft Office (Word, Outlook), customer platforms
Responsibilities
Manage absence workflow from intake to decision, handle leave queries via phone/email, respond to policy and benefits questions, ensure KPI adherence, resolve exception scenarios
Seniority
Individual Contributor, entry-level to junior
