Call Center Representative II, Laboratory Medicine
Core
First point of contact for Laboratory Medicine Program clients, handling inquiries, report distribution, and critical value notifications via telephone.
Role type
Customer service representative (laboratory medicine)
Builds
Client support and report handling for hospital and external clients
Domain
Healthcare / Laboratory Medicine
Deliverable
client delivery
Required skills
telephone communication, database searching, report handling, transcription, data entry, confidentiality, time management, problem resolution
Preferred skills
laboratory terminology knowledge, data entry training, Microsoft Office, healthcare environment experience, post-secondary office administration certificate
Technologies
Laboratory Information System (LIS), database systems, fax, courier, Microsoft Office
Responsibilities
Provide customer service over the telephone, perform database searches and generate test orders, distribute reports and fax/courier documents, transcribe test results into LIS, communicate critical value results within 5 minutes, maintain website database menu
Seniority
Entry-level to Junior