Senior Service Designer
Core
Design and deliver high-profile digital products and services for UK public sector and large private companies, ensuring compliance with GDS standards and Service Standard Assessments.
Role type
Senior Service Designer (Public Sector & Enterprise)
Builds
End-to-end digital services, service blueprints, and user experience designs for complex transformation projects.
Domain
UK Public Sector / Enterprise Digital Services
Required skills
Service design, GDS standards compliance, Service Standard Assessments, stakeholder management, user needs analysis, service blueprinting, design sprint facilitation, agile delivery, coaching, rapid prototyping.
Preferred skills
Experience in large-scale transformation projects, ability to navigate complex organizational contexts, technical and business stakeholder communication.
Technologies
GDS standards, digital prototyping tools, agile frameworks.
Responsibilities
Build strong stakeholder relationships and act as a key point of contact; analyze user needs and business objectives in complex service areas; create design concepts and service blueprints; lead design workshops and sprints; rapidly design and test digital prototypes; define vision and outcomes for products and programmes; coach team members to deliver outstanding digital services.
Seniority
Senior, hands-on IC with leadership and coaching responsibilities.
