Employment Services Specialist
Core
Front-line customer service and universal employment services for job seekers and employers at a workforce center.
Role type
Employment Services Specialist (front-line IC)
Builds
Customer flow, digital check-in processes, and employment placements
Domain
Public workforce development / Labor exchange
Deliverable
dashboards & analysis
Required skills
Customer service, labor exchange operations, digital tool navigation, résumé assistance, employer interaction, documentation, accessibility support, event coordination
Preferred skills
Bilingual (English/Spanish), Certified Workforce Development Professional credential, Work In Texas system experience, basic IT skills assessment completion
Technologies
Work In Texas (WIT), Microsoft 365, electronic case management systems, virtual service delivery tools, AI-enabled platforms
Responsibilities
Welcome and assist job seekers with front-line customer service; support digital check-in and scheduling processes; direct customers to appropriate services and staff; assist with résumé assistance, job search support, and application guidance; maintain and manage job postings and referrals within WorkInTexas; provide Wagner-Peyser labor exchange services; assist with Rapid Response activities, hiring events, and job fairs; document services and outcomes in required workforce systems.
Seniority
Entry-level to Junior, hands-on IC