Royal Service Agent
Core
Front Office agent ensuring service standards, guest relations, and call management at a luxury hotel.
Role type
Front Office Agent
Builds
Guest check-in/out, reservation management, and front desk operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, multitasking, shift adaptability, cash handling, PMS software proficiency, independent decision-making, team collaboration
Preferred skills
Leadership skills, problem-solving, continuous learning, attention to detail
Technologies
PMS Software, Microsoft Windows
Responsibilities
Control compliance with Front Office standards, check advance orders and monitor guest requests, answer reception desk calls, serve guests with enthusiasm, ensure maximum income through sales programs, solve guest issues professionally
Seniority
Entry to Mid-level, hands-on IC
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