Collections Specialist
Core
Deliver excellence in customer service and ensure accurate, timely invoicing and payment collection for assigned customers.
Role type
Customer Relations Collections Specialist
Builds
Payment collections and accurate billing records for utility and safety service customers
Domain
Utilities and Safety Services
Deliverable
client delivery
Required skills
collections management, dunning process execution, multi-channel outreach (email/calls/portals), customer inquiry resolution, contract management, accounting principles, Microsoft Office Suite, Microsoft Dynamics 365, Salesforce, Great Plains, TCR, Sage
Preferred skills
pay application processing, lien waiver management, critical thinking, problem-solving, assertive communication
Responsibilities
Perform collections aligned to dunning timelines, execute outreach via email/calls/portals, maintain accurate status updates, resolve customer inquiries and discrepancies, collaborate with Field/Billing/Sales/AR teams, escalate complex issues, establish cooperative customer relationships, participate in governance calls and huddles, provide training and support
Seniority
Mid-level individual contributor