Lead Product Analyst - Operations
Core
Lead Data Analyst partnering with operational teams to drive data-driven decisions for scaling and optimizing customer support, screening, and identity verification processes.
Role type
Senior IC data analyst (operations)
Builds
Operational analytics models, data pipelines, and KPI frameworks for customer support and compliance teams
Domain
Fintech / Operations / Compliance
Deliverable
dashboards & analysis
Required skills
SQL, Python, R, statistical modeling, forecasting, time series analysis, cost modeling, process optimization, data pipeline management, stakeholder collaboration
Preferred skills
Queuing theory, scheduling optimization, ARIMA/Holt-Winters, feature engineering, dbt, Airflow, Git
Technologies
Snowflake, Looker, Superset, Tableau
Responsibilities
Build analytical models for capacity planning and forecasting; own data pipelines for reliability; develop predictive models and cause-and-effect analysis; assess operational health and conduct cost analysis; track strategic initiative performance; implement operations KPI trees and target frameworks; standardize processes across forecasting and real-time operations
Seniority
Senior, hands-on IC
