Inbound Auto Loans Collections Associate
Core
Inbound collections associate handling customer service via telephone, email, and chat to reduce delinquent accounts.
Role type
Inbound Collections Associate
Builds
Collections operations for financial services clients
Domain
Financial Services / Debt Collection
Deliverable
client delivery
Required skills
Customer service, telephone communication, email communication, chat support, CRM applications, Microsoft Office, troubleshooting, time management, multi-tasking, typing (35+ wpm), attention to detail, problem solving
Preferred skills
Experience in customer service
Responsibilities
Respond to customer requests and queries regarding service, product, and account information; assist customers to reduce delinquent accounts; handle inbound calls, emails, and chats; navigate systems while conversing; resolve technical issues; organize and prioritize tasks.
Seniority
Individual Contributor