Principal Inbound Product Manager
Core
Own the Now Engage platform end-to-end, driving AI-driven automation and real-time customer views to accelerate adoption and improve fulfillment outcomes for customers, partners, and employees.
Role type
Principal Inbound Product Manager (Platform & AI)
Builds
AI-native workspace, agent capabilities, and integrations for the post-sale customer success experience
Domain
Enterprise Software / IT Service Management / AI
Deliverable
production ML models
Required skills
Product strategy, system design, AI/ML integration, stakeholder alignment, roadmap tradeoffs, technical requirements writing, cross-functional leadership
Preferred skills
Experience with internal platforms, enterprise workflow products, negotiating scope with external system owners
Technologies
AI/ML, APIs, integrations, data flows, workflows
Responsibilities
Define product strategy and roadmap for Now Engage; drive requirements and delivery for AI-native capabilities; align senior stakeholders on priorities and tradeoffs; apply technical judgment to system design and integrations; identify practical AI opportunities to improve productivity and time to value
Seniority
Principal, hands-on IC