Front Desk Agent
Core
The face and voice of 21c Museum Hotels, responsible for the entire guest experience from pre-arrival coordination to check-out.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, room assignments, and hotel revenue through reservations and suggestive selling.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, cash handling, reservation management, multi-tasking, verbal and written communication, computerized cash register systems
Preferred skills
Suggestive selling techniques, knowledge of local area functions and art exhibitions
Technologies
PC, PBX machine, cash register, fax machine, copier
Responsibilities
Greet and process check-ins/check-outs, handle reservations and inquiries, manage cash transactions and guest accounts, relay guest mail and messages, assist with gift shop sales and art exhibition information.
Seniority
Entry-level, individual contributor