IT Technician Support
Core
Onsite IT support and operations for a hotel's technology infrastructure, ensuring secure and reliable systems for guests and staff.
Role type
Senior IT Technician / Help Desk Lead
Builds
End-user workstations, LAN/WAN infrastructure, POS systems, file servers, and backup/disaster recovery processes
Domain
Hospitality / IT Operations
Required skills
Active Directory administration, Group Policy management, TCP/IP networking, hardware troubleshooting, network security implementation, backup and disaster recovery, ticketing system management, software licensing compliance
Preferred skills
CompTIA A+ certification, Microsoft certification, hotel IT experience
Technologies
Active Directory, Barracuda Cloud, POS systems, LAN, WAN, ticketing systems
Responsibilities
Lead daily IT operations and manage local help desk, troubleshoot end-user workstations and standalone hotel systems, maintain network security standards and implement infrastructure upgrades, oversee LAN/WAN administration and backup processes, manage user accounts and access requests, support project teams with internal system implementations
Seniority
Mid-level to Senior, hands-on IC with leadership responsibilities
