Client Support Specialist Lead – Care Campus
Core
Coordinate shift-level assignments and coverage for Client Support Specialists while actively engaging with individuals experiencing homelessness in courtyard and common areas to connect them to resources.
Role type
Hands-on lead for direct service staff
Builds
Participant pathways to housing, hygiene, health, and behavioral health services
Domain
Social services / Homelessness support
Deliverable
client delivery
Required skills
shift coordination, trauma-informed engagement, service navigation, team coaching, de-escalation, problem-solving
Preferred skills
prior lead/supervisory experience, experience in homeless services or outreach, healthcare navigation
Responsibilities
Coordinate daily CSS assignments, coverage, shift briefings, and handoffs; Model proactive participant engagement; Support warm handoffs and follow-up with Case Management; Coach CSS staff on role boundaries and documentation
Seniority
Lead, hands-on IC
