Mercedes-Benz Digital Experience Specialist - W.I. Simonson Mercedes Benz
Core
Onboard customers to use the Mercedes-Benz me Connect app and connected vehicle features, including account activation, vehicle pairing, navigation, and remote functions.
Role type
Customer-facing digital support specialist
Builds
Customer onboarding and support for connected vehicle digital services
Domain
Automotive / Connected Vehicles
Deliverable
client delivery
Required skills
Customer service, smartphone and mobile app usage, Bluetooth connectivity troubleshooting, communication, problem-solving, patience with non-technical users
Responsibilities
Guide customers through app setup and account activation, troubleshoot connectivity and activation issues, partner with Sales and Service teams during vehicle delivery, explain digital features to customers of varying experience levels
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