Lead Guest Services Team Member
Core
Lead a shift of cashiers to process merchandise and fuel transactions at travel centers while ensuring quality guest service.
Role type
Lead Guest Services Team Member
Builds
Cash and fuel transactions, guest satisfaction
Domain
Retail / Travel Centers
Deliverable
product features
Required skills
Cash handling, shift leadership, conflict resolution, compliance with restricted merchandise guidelines, customer service, inventory management
Preferred skills
Suggested selling techniques, team scheduling
Responsibilities
Lead shift cashiers, process cash/credit/debit transactions, complete end-of-shift reports, handle guest complaints, resolve team member conflict, determine break schedules, assist with facility maintenance (deli, restrooms, showers), model company behaviors, ensure regulatory compliance
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