Head Concierge (f/m/x)
Core
Lead the Concierge, Doorperson, Bellmen, Valet Parking, and Chauffeur teams to deliver personalized luxury service and bespoke experiences for VIPs and international guests at a 5-star hotel.
Role type
Senior leadership hotel operations manager (concierge)
Builds
Bespoke itineraries, luxury transportation, cultural experiences, and high-touch guest arrivals/departures
Domain
Luxury hospitality / Hotel management
Deliverable
physical/clinical work
Required skills
Team leadership, budget management, supplier/partner management, service recovery, staff training, operational oversight, local knowledge, financial performance monitoring
Preferred skills
Forbes and LQA standards knowledge, Les Clefs d'Or membership, multilingualism
Technologies
None stated
Responsibilities
Lead all Concierge services including bespoke itineraries and luxury transportation; Personally engage with VIPs and long-staying guests; Oversee daily operations including transportation schedules and staffing; Develop Concierge-led revenue opportunities; Build and manage trusted external partnerships; Recruit, train, and mentor a high-performing team; Act as a key escalation point for guest concerns
Seniority
Senior, hands-on IC with leadership responsibilities