Guest Relations Coordinator (f/m/x)
Core
Serve as a gracious ambassador for a luxury hotel, building genuine relationships with guests and anticipating their individual needs to create memorable, personalized experiences.
Role type
Guest Relations Coordinator (IC)
Builds
Personalized guest experiences, welcome amenities, and seamless service delivery for hotel guests.
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Guest relationship management, proactive needs anticipation, cross-departmental coordination, guest profile management, multi-tasking in dynamic environments, written and verbal communication, attention to detail
Preferred skills
Additional languages, experience in children's and pet programs, handling guest reviews
Technologies
TrustYou
Responsibilities
Prepare personalized pre-arrival correspondence and welcome letters, coordinate children's and pet programs, respond to guest reviews on platforms like TrustYou, handle guest concerns with empathy and discretion, maintain guest profiles and daily reports, collaborate with Front Office, Housekeeping, and Butler teams
Seniority
Individual Contributor, entry to mid-level