Sr Professional Services Strategy & Ops Program Manager
Core
Own the day-to-day operational backbone for agentic AI implementation and ongoing services engagements, ensuring smooth delivery across a partner ecosystem.
Role type
Senior IC Professional Services Operations Manager
Builds
Operational workflows, resource allocation plans, partner delivery processes, and delivery health dashboards
Domain
SaaS Professional Services / AI Delivery Operations
Deliverable
dashboards & analysis
Required skills
PSA administration, resource management, partner operations, operational reporting, process optimization, data analysis, stakeholder alignment
Preferred skills
Rocketlane experience, SaaS metrics expertise, subcontractor management, automation tool application
Technologies
Rocketlane, Kantata, Certinia, FinancialForce, Salesforce
Responsibilities
Administer and optimize PSA configuration and workflows; lead services resource management and capacity planning; coordinate partner and subcontractor delivery operations; streamline partner program intake; build operational reporting and delivery insights; improve scalable operating rhythms
Seniority
Senior, hands-on IC
